Frequently Asked Questions (FAQ)

FSWin is strictly for adults aged 18 and above. Registration by minors is completely prohibited. Age verification is required during KYC. Any account found to belong to a minor will be permanently closed.

No, each person is allowed only one FSWin account. Creating multiple accounts using the same mobile number, device, or IP address may result in all accounts being suspended and any deposited funds being forfeited.

KYC (Know Your Customer) verification is required to confirm your identity and keep your account secure. You'll need to upload a photo of your NID or passport before making a withdrawal. Verification is typically completed within 24 hours.

Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email and you'll receive an OTP or reset link. Set your new password and log in. If you still have trouble, contact us at support@fswin.ws.

Entering the wrong password too many times will temporarily lock your account. Wait 30 minutes before trying again. If your account is permanently locked, email support@fswin.ws with your name, number, and a description of the issue.

To change your name or date of birth for security reasons, contact support — KYC verification will be required. To update your mobile number or email, an OTP will be sent to your existing details. Password and notification preferences can be changed directly from Account Settings.

Yes, you can request account closure by emailing support@fswin.ws. Make sure to withdraw your balance before closing. Accounts are generally not reopened once closed.

Log in and go to the "Deposit" section. Make a payment via bKash, Nagad, Rocket, or VISA/Mastercard. Enter the amount, select your payment method, and follow the instructions. Successful deposits are usually credited to your account within 2 minutes.

The minimum deposit at FSWin is just ৳300 (three hundred BDT), applicable across all methods including bKash and Nagad. Maximum deposit limits vary depending on the payment method.

Withdrawals are typically processed within 15 minutes to 2 hours. Delays may occur if KYC verification is pending. Bank transfers can take 1–2 business days. First-time withdrawals may require additional verification.

The minimum withdrawal amount at FSWin is ৳500. Before withdrawing, make sure your wagering requirements are met and your KYC verification is complete.

FSWin currently supports bKash, Nagad, Rocket, VISA, and Mastercard. Mobile banking methods offer the fastest transactions. New payment options will be updated on the website as they become available.

Wait 5–10 minutes first. If it still hasn't arrived, email support@fswin.ws with your transaction ID and a screenshot of the payment. Our team will resolve it within 24 hours.

FSWin does not charge any deposit fees. However, your payment provider (such as bKash) may apply a small fee. There are no withdrawal fees from FSWin's side either.

Contact support@fswin.ws immediately. Provide the transaction details, time, and amount. Recovery of incorrect transactions is not always possible, but we will do our best.

As a new member, your welcome bonus will be credited automatically on your first deposit. To claim it, complete your registration, make your first deposit, and review the bonus terms. For more details Bonus Page View.

A wagering requirement means you must bet a specified amount before withdrawing a bonus. Each bonus has its own terms and conditions. For specific bonus terms On the Bonus Page Full details are provided.

FSWin offers a range of promotions including a welcome bonus, reload bonuses, cashback offers, a refer-a-friend bonus, and special tournament prizes. To see the latest offers, Bonus Page Check back regularly.

Bonus validity varies by offer — typically 7 to 30 days. If the wagering requirements aren't met before the expiry date, the bonus will be forfeited. The validity period for each bonus is shown at the time of claiming.

Some bonuses are credited automatically, while others need to be claimed manually. If a bonus hasn't arrived within 24 hours of your deposit, contact support@fswin.ws with your transaction reference.

FSWin's official social media channels, email newsletter, and On the Bonus Page Promo codes are released regularly. Do not obtain codes from any third-party sites.

FSWin lets you bet on 20+ sports including cricket, football, tennis, kabaddi, badminton, and basketball. The most popular choices among Bangladeshi bettors are IPL, BPL, and Bangladesh national team matches.

Yes, FSWin supports live betting on ongoing matches with real-time odds. On the Match Odds page View all live matches and up-to-date odds.

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases the "Cash Out" feature lets you settle a bet early. This option is available on select matches and markets.

FSWin uses decimal odds. Odds × stake = total return. For example, a ৳100 bet at odds of 2.5 returns ৳250 if you win (profit of ৳150). For detailed examples On the Match Odds page provided.

If a match is cancelled or abandoned, stakes are generally refunded. However, if a certain portion of the match has been completed, the result may be deemed valid. Rules vary for each event.

Bet limits vary by market and event. High Roller members enjoy specially elevated limits. Use the Responsible Gaming settings to set your own preferred limits.

FSWin offers slots, Live Casino, table games (roulette, blackjack, baccarat), fishing games, and virtual sports — 400+ games in total. To browse all games Games Page visit here.

Yes, many slots and table games can be played for free in demo mode — a great way to get familiar with new games. However, Live Casino games do not have a demo mode; real money is required to play.

All games on FSWin use certified RNG (Random Number Generator) technology. Third-party auditors regularly verify fairness. Live Casino games feature real dealers, adding an extra layer of transparency.

Refresh your browser and clear the cache. Check your internet connection. Try a different browser or use the FSWin app. If the issue persists, contact support.

Yes, FSWin offers progressive jackpot slots where you can win life-changing prizes. The jackpot grows with every bet placed and can be won by anyone at any time.

Yes, FSWin uses 256-bit SSL encryption. Your personal information is never sold to third parties. To learn more, Privacy Policy Read.

Go to Account Settings and enable 2FA under the "Security" option. An OTP will be sent to your registered number each time you log in. Keeping 2FA on significantly improves your account security.

FSWin will never ask for your password or OTP via email or SMS. Anyone requesting your password in FSWin's name is a scammer. Report it immediately to support@fswin.ws and block the number or email.

Change your password immediately and notify us at support@fswin.ws. Our security team will lock the account and investigate. Log out of all active sessions right away.

In Account Settings, go to "Responsible Gaming" to set deposit limits, betting limits, or Self-Exclusion. For more details, Responsible Gaming View page.

The FSWin Android and iOS apps are available directly from our Download Page Always download from the official site — the app may not be available on the Google Play Store or Apple App Store.

Go to your phone's settings and enable "Install from unknown sources". Download Page Download the APK, open it, and follow the installation steps. Once installed, log in with your existing username and password.

Close the app and reopen it. Check whether you have the latest version — if not, Download Page Update from there, then restart your phone. If the issue continues, contact support.

The app supports biometric login, push notifications, and select offline features. Gameplay and betting run more smoothly on the app. While the website has all the same features, the app offers a more convenient experience.

You can enable or disable push notifications for FSWin in the app settings or your phone's notification settings. We recommend keeping notifications on for bonus updates, match kick-offs, and transaction alerts.